At Beryl we want to build a better world by putting cycling at the heart of cities. We envisage a world in which cycling is the primary choice of transport for every citizen in every city.
We hope that our products allow us to achieve this mission so we’ve put thousands of hours into the design and development of our products, with the confidence they will stand the test of time against urban cycling environments.
Occasionally our awesome products will develop unforeseen issues from the manufacturing process and we apologise in advance to the few Beryl supporters who experience these issues.
With all our products we offer a 2 (two) year warranty against manufacturing defects. With the exception of the battery which is covered by a 6 (six) month warranty against manufacturing defects.
In the instance you’ve purchased a Blaze or Beryl branded product, it’s within our warranty time-frame and you’re experiencing an issue, we ask that you create a ticket - here
For more detailed information on the warranty process please check out our support article - here