In the instance you’ve purchased a Blaze or Beryl branded product, it’s within our warranty time-frame and you’re experiencing an issue, please email us on

It’s important to note that we will always request the following information before reviewing any warranty request. Please include the following to allow us to resolve your issue as quickly as possible:

  • Description of your fault in detail 

    • What is the issue with your item

    • How did the issue occur with your item

    • When did the issue occur with your item

  • Order Number or copy of the receipt

  • Photo / Video evidence of the fault

We do not accept warranty applications for orders outside the warranty time-frame and without the above supporting information.

NOTE: We will cover the cost of returning an item that is confirmed warrantable. Please use attached Freepost label when shipping items back to us (within the UK). If your item is deemed not warrantable you will be responsible for cost of postage to return your item.