For logistical reasons, we cannot accept unsolicited returns, so please do make contact with our support team first.  Our team will be happy to help you.

Please print, complete and include the paperwork "beryl returns information" when returning your package.  

If you are posting from within the UK, we have a prepaid postage label below for warranty claims.  This will not work for overseas postage.  Ensure that your return address is on the package and we recommend that you also get a proof of postage receipt, which can be obtained for free from the Post Office.