If you have recently placed a pre-order - thank you so much for your order and support!
What's a pre-order?
For new products and special editions, we'll sometimes open up a pre-order system so that you can guarantee that you'll get yours first! When you order something as a 'pre-order', this means that the item is not yet ready, is still being developed or is currently being manufactured. We could be in pre-order mode for any number of reasons:
- We're releasing a product early as there has been a considerable amount of interest for the first batch. The balance will be taken only once we're ready to ship, and pre-order customers have first refusal, on a first-come-first-served basis, on the next batch.
- We've sold out of a product and are waiting for the next shipment. Depending on the specific lead times, the next shipment could be anything from a few days to a few months away. You'll be advised of the estimated shipping date, and if you have any further questions then please do get in touch.
We will make our best estimate for a shipping date of new products on pre-order, although the very nature of manufacturing a product for the first time means that the shipping date can shift in either direction.
Pre-order and non pre-order carts
If you have ordered a mix of pre-order products and in stock products, in stock products will be shipped immediately and pre-order items will follow once they come into stock. You can contact us here if you wish otherwise.