We will do our best to repair lights that fall outside of warranty. We have a fixed charge for this that covers the parts, labour and the cost of global shipping to get the light back to you. If we find that we are unable to repair your light, then you will be offered a brand new replacement in its place, and your old light will be recycled responsibly by us.
Laserlight repair or replace: £75
Burner repair or replace: £30
Here’s what you should do:
- Check out our troubleshooting. Your light might just need a bit of attention.
- Are you within your warranty? This scheme is primarily for those whose warranty doesn't apply or is expired.
- Notify beryl Support, specifying the fault. This will help us determine which parts can be recycled.
- Package up your Laserlight. It must be returned along with the bracket, rubber inserts and charging cable. To avoid further damage in transit, we suggest using a box or padded envelope for packing.
- Print, complete and enclose a copy of the attached form. This is so that we can identify you and send you the unique code.
- Post your Laserlight to our HQ. The delivery method is entirely your choice, but we would suggest that you select a tracked or signed for service. If you are local, then let us know if you're planning a visit.
We make our lights to be as resilient as possible with a solid construction, aluminium casing and shatterproof lens, which is also waterproof to IPX6/7. However, accidents happen, and when they do we’d all like to deal with them responsibly.
Tips for nurturing your lights
- The most common reason for lithium battery failure is leaving the battery empty (with very little charge) for a long period of time. Typically, bike lights are used very frequently during winter but then see very little use during the summer months. Always store your battery with a decent amount of charge (a full battery is best).
- As a rule of thumb, take your lights with you and don’t leave them on your bike when in the garage, for example. Rapid and extreme temperature fluctuations are also not good for batteries (lights get hot when in use, and garages tend to be pretty chilly places).
- The same as you would regularly check your brakes, quick release and tyre pressure, get used to checking that your bracket is securely fastened to your handlebars or seat post. Road surfaces are not always smooth and your bike has to handle all sorts of conditions in the space of just one ride. Checking the expansion bolt and the yaw bolt periodically will make sure that your Laserlight stays attached in all scenarios.
- Before trying to move any of the attachments by hand, make sure that you first loosen it with the supplied hex keys, adjust and tighten fully again.